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Making AI Work for You: Avoiding the “Shiny New Object” hype for a Successful Implementation
Ladies and Gentlemen, welcome to the future! Or at least to the beginning of the beginning of the future. While we await our self-driving flying cars, weekend trips to the moon and personal fusion reactors; we all have our own personal AI version Jarvis from Iron Man — thanks to ChatGPT’s unprecedented success.
Drawing on my experience of implementing an AI-based insurance solution, here is my 2 cents on how best to get started using this tool (because that’s what it is) in your firm.
Before you dive-in headlong into AI’s wild west, it is important to note that while tools like ChatGPT are great at synthesizing large volumes of data, it is the quality and value of the information that are paramount to success. In other words, never forget — “GARBAGE IN, GARBAGE OUT!”
Given AI’s current landscape, I would advise starting your firm’s AI journey with internal users and use cases. There are too many unknown variables with the current AI models, hence it would be prudent to avoid the risk of avoidable public PR embarrassments. I’m sure your firm would like to avoid headlines like: “Company’s AI Chatbot Goes Rogue, Insults Customers & Recommends Competitor Products!”
